Shipping policy
Shipping Information
At Solvnov, we are committed to providing reliable and transparent delivery for every order.
Free Tracked Shipping
We offer free tracked shipping on all orders to the countries currently available at checkout. No minimum order value is required.
Countries We Currently Ship To
• United Kingdom
• United States
• Canada
• Australia
• New Zealand
Estimated Delivery Times
United Kingdom: 5–10 business days
United States: 6–12 business days
Canada: 6–12 business days
Australia: 6–12 business days
New Zealand: 6–12 business days
Order Processing
Orders are typically processed within 1–2 business days.
Orders are not processed or shipped on weekends or public holidays. During busy periods, processing may take slightly longer.
Tracking Information
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number.
Tracking information may take 2–5 business days to display its first update after shipment. This does not necessarily mean that your order has not been dispatched.
Delivery Timeframes
The delivery times shown above are estimates and are not guaranteed.
Delivery may occasionally be affected by customs processing, local carrier delays, severe weather, public holidays, incorrect address information, or other circumstances outside our control.
Customs Duties and Import Taxes
International orders may be subject to customs duties, import taxes, or local handling fees imposed by the destination country.
These charges are not included in the product price and are the responsibility of the customer.
Incorrect or Incomplete Addresses
Please review your shipping information carefully before completing your order.
If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or has already shipped.
Delayed or Missing Orders
If your tracking information has not updated for an extended period, or your order has not arrived within the estimated delivery window, please contact us with your order number.
Email: support@solvnov.com
Thank you for choosing Solvnov.