Refund policy

Refund and Return Policy

30-Day Return Window

You have 30 days from the date your order is delivered to request a return.

To begin a return, contact us at support@solvnov.com and include:

• Your order number
• The item you wish to return
• The reason for the return
• Clear photos or videos if the item is damaged, defective, or incorrect

Returns sent without prior authorization may not be accepted. Please do not send your return to the address shown on the original shipping package unless instructed by our support team.

30-Day Comfort-Fit Guarantee

Our pregnancy mattress and maternity support belt are covered by our 30-Day Comfort-Fit Guarantee.

You may open and reasonably test these products to evaluate their fit and comfort.

To remain eligible for return, the product must be:

• Clean, dry, and free from stains, odors, hair, or other signs of extended use
• Free from punctures, tears, alterations, or damage caused by misuse
• Returned with all included parts, accessories, pumps, straps, and guides
• Packed securely, preferably in its original packaging whenever reasonably possible

A reasonable comfort or fit test is permitted. Products showing extended use, misuse, deliberate damage, or missing components may not qualify for a full refund.

For inflatable products, the mattress must be fully deflated, clean, dry, and securely packed before return.

Return Shipping Costs

For returns caused by a change of mind, incorrect size selection, comfort preference, or ordering the wrong variation, the customer is responsible for return shipping costs.

If the item arrives damaged, defective, or different from what was ordered, Solvnov will arrange an appropriate solution. Depending on the situation, this may include a replacement, refund, or prepaid return shipping.

We do not charge restocking fees.

Non-Returnable Items

For health and hygiene reasons, maternity underwear and support shorts cannot be returned after the packaging or hygiene seal has been opened, or after the item has been tried on.

This restriction does not apply if the product arrived damaged, defective, or incorrect.

Items showing stains, odors, wear, washing, alteration, punctures, or damage caused after delivery are not eligible for return.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

Contact us promptly if your item is damaged, defective, incomplete, or incorrect. Where possible, please report the issue within 7 days of delivery and include clear photos or videos showing the problem.

This reporting period does not limit any mandatory consumer rights available under applicable law.

Exchanges

Size and product exchanges are subject to availability.

For an exchange caused by an incorrect size or variation selected by the customer, return shipping costs are the customer’s responsibility.

If we sent the wrong product, size, or variation, we will arrange the correction at no additional cost.

Order Cancellations

We cannot guarantee cancellation after an order has entered processing or has been shipped. Once shipped, the standard return process will apply.

Refunds

We will notify you after your return has been received and inspected.

If approved, the refund will be issued to your original payment method within 10 business days.

Your bank or payment provider may require additional time to display the refund in your account.

If more than 15 business days have passed since your refund was approved, contact us at support@solvnov.com.

Sale Items

Items purchased during promotional sales remain eligible under this policy unless they were clearly marked as final sale before purchase.

Consumer Rights

Nothing in this policy limits any mandatory consumer rights provided by the laws of the customer’s country or region.

For questions about returns, exchanges, or refunds, contact:

support@solvnov.com